System and Browser Requirements
If you are experiencing difficulty logging into your homepage, or using the online form, please review the following system requirements.
This application works best with Internet Explorer (IE) 8.0 or higher. If your Internet Explorer is out of date, you can update your Internet Explorer free of charge. If you are using Mozilla/Firefox and encounter problems you may need to download the most recent version. Parts of this application may not function properly on other browsers. In addition to a compatible browser, you will need the free, Adobe Acrobat Reader® available free of charge, to download and print other required forms.
For Mac users you will also need to use Mozilla/Firefox or Internet Explorer.
Internet Explorer (IE) 9.0
In order for you to log into your homepage, we must be able to create a “cookie” on your computer. IE 9.0 has stronger privacy and cookie settings than previous versions of IE. In order to minimize problems, go to your Tools Menu and click on Internet Options. Go to the Security Tab and move the Security Level Slider to Medium Low. Then go to the Privacy Tab and click on Advanced. Make certain there is a check in Override Automatic Cookie Handling and be sure to check Accept First Party Cookies and Accept Third Party Cookies. This should enable the cookie writing necessary to launch your homepage.
Windows Vista or Windows 7 and Internet Explorer (IE) 9.0
We have discovered a few cases where the Windows Vista or Windows 7 operating system, combined with IE 9.0, has created obstacles for logging into homepages. If you are using one of these operating systems and can’t log into your homepage, we suggest you try to log in from another computer or upgrade your operating system.
The AOL browser lacks some functions that are necessary for the application. You may still use AOL for connecting to the Internet, but once connected we strongly recommend that you minimize AOL and launch Internet Explorer (IE) for filling out the application.